From Harvard Business Review

Despite the billions of dollars companies spend on employee training, research shows that workers are unconsciously incompetent in 20% to 40% of areas critical to their performance. How can you teach people skills and knowledge they don’t know they lack? By redesigning corporate learning programs so they are adaptive and force users to admit when they’re guessing, and by encouraging a culture of continuous improvement, in which mistakes or lack of confidence is acknowledged and openly discussed. READ MORE