Profit-Driven Customer Service

From the Profit-Tips channel

There’s a strategy that sets apart the companies with astronomical profit rates from everyone else. These amazing companies have profit rates not double, but six to eight times those of their competitors! They all utilize the same strategy for driving the highest-possible profit rates, the greatest cash-flow, and the fastest growth. In this video, I’ll share the strategy, and how you can get started implementing it. Watch the video.

Customer Service – How Companies Get It So Wrong

From the Profit-Tips channel

Mathematically, half of all companies have below-average customer service. There’s a fifty-fifty chance yours is one of them. Here’s why most companies don’t do so well with this, and what can be done to get to the top of the heap. Watch the 4-minute video.

The Customer Benefits Budget: Engineering Customer Relationships

From the Profit-Tips channel

Check out my new 4-minute video: The Customer Benefits Budget: Engineering Customer Relationships.

Accounts That Eat Your Lunch

From the Profit-Tips channel

Check out my new 6-minute video: Accounts That Eat Your Lunch.

How to Make (a Lot) More Money: Profit-Driven Business Strategy

From the Profit-Tips channel

Check out my new 5-minute video: How to Make (a Lot) More Money: Profit-Driven Business Strategy.

How Does Your Culture Serve You?

From Jamie Notter

I was talking the other day to a leader in an organization whose culture was fairly traditionally “hierarchical.” There was a clear hierarchy there, and people had it on their radar that you shouldn’t do things or say things unless someone above you in the chain either knew about it or had approved it. This also left the culture somewhat “guarded,” as people were often unsure what they could say, so they simply chose not to say much. READ MORE

Mix & Balance: How to Get Big Profit Gains

From the Profit-Tips channel

Check out my new 5-minute video: Mix & Balance: How to Get Big Profit Gains.

Earnest Machine to Sponsor 2018 Fastener Fair USA in Cleveland

Earnest Machine will celebrate its 70th anniversary by sponsoring the inaugural Fastener Fair USA, which will take place April 11 and 12, 2018, at the Huntington Convention Center in Cleveland, OH.

Fastener Fair USA is the premier industry event that brings together manufacturers, distributors, suppliers and end users in this fastener and joining technology exhibition. The show offers a first-hand look at the latest solutions and technology available in the marketplace, as well as networking and top-notch educational programs developed and delivered by industry experts.

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Three Better Ways To Network In 2018

From Fast Company

Because “let’s grab a coffee” isn’t the most creative–or scalable–tactic out there. READ MORE

Top CEOs Say These Are the 8 Habits You Need to Ditch If You Want to Be Successful

From Inc.com

If you want the fame, big paychecks and respect, cut these mistakes from your repertoire. READ MORE

4 Steps to Writing Content That Converts

From Entrepreneur

Hook them, engage them and tell them what you want them to do. READ MORE

You Call It Digital Transformation; I Call It Culture Change

From Jamie Notter

I’m not in the digital transformation business, though I know many consultants and client organizations who are in the middle of it. And Maddie, of course, is a digital strategist, so I’ve got an inside track to someone who knows the business and has done the work. Maybe that gives me just enough information to be dangerous, but I have to say, I get the feeling that the people who are deeply immersed in digital transformation seem to be missing something hugely important READ MORE

The Myth of Generation Z

From Jamie Notter

I see a lot written these days about this mysterious new generation that follows the Millennials, often called Generation Z. Yes, just when you thought you had figured out the “kids these days,” now you have to start all over again with a whole new generation! READ MORE

Conflict Minerals: Tackling Your Next Form SD

A Message From Elm Sustainability Partners

With regard to the calendar year 2017 conflict minerals filings, there is still no change from the previous year.  All issuers subject to the disclosure should continue their RCOI, due diligence and Form CD/Conflict Minerals Report processes as in the past.  For more information, tune into TheCorporateCounsel.net for a webinar on February 7.

The Down-Side of Efficiency

From Jamie Notter

I had two remarkably similar conversations last week with two organizations that could not be more different from each other. One was a large, global corporation, and the other was a small nonprofit, but they were both struggling with the same issue: not enough time. READ MORE

Sherex: Riv-Float® and Riv-Float Short®

A Message From Sherex

Are you experiencing problems with tolerance stack? Having trouble with misalignment during joint servicing? Riv-Float Rivet Nuts are the answer! Using a patented floating inner nut design, Riv-Float provides fast and easy attachment points in off-center applications, reducing the risk of cross threading and spin out.

Riv-Float rivet nuts are an ideal replacement for riveted nut plates and cage nuts as they reduce installation time by requiring only one hole and can be installed blind. Riv-Float can also replace weld nuts, offering quicker, easier installation, and eliminating the possibility of weld spatter affecting threads and the need for costly ventilation systems. 
  

For applications with restricted backside clearance, Riv-Float Short provides the same solution to tolerance stack as Riv-Float with a reduced profile, allowing for blind installation in tight spaces. 

Riv-Float
 and Riv-Float Short can be installed with the Sherex Flex-5 installation tool with the use of a Riv-Float anvil.

Rotor Clip Company is among the first to be IATF 16949:2016 certified

Rotor Clip USA and Rotor Clip Ltd. are now formally certified to IATF 16949:2016, the new automotive standard replacing the previous one known as TS16949 .
 
Rotor Clip is proud to be among the first 50 companies in the world to pass the IATF 16949 audit.
 
The primary focus of the IATF 16949 standard is the development of a Quality Management System that stresses continuous improvement with the goal of preventing defects and waste throughout the supply chain. The key to this is risk assessment, driving the organization to learn from the many inputs it experiences such as customer complaints, internal and external audits and improvement efforts to provide better product and service to the customer.
 
Rotor Clip has instituted a number of specific changes to comply with the requirements and, more importantly, the spirit of the standard. These include installing digital gauges on certain processes to automatically output data for more efficient analysis; automating lab equipment maintenance to ensure testing is done on a timely basis so that customer shipments are not delayed; improving the production of our wire EDM machines by selecting premium brass wire to maximize available cutting time and produce tools quickly and efficiently.
 
View the certificate here

Sherex Fastening Solutions Announces Pacific Warehouse Sales as its TEC Series Western Region Master Distributor

A Message From Sherex

Sherex Fastening Solutions, a global leader in engineered fasteners, tooling, and automation, is pleased to announce Pacific Warehouse Sales (PWS) as the Western Region Master Distributor for its TEC Series wedge locking washer product line.

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The Tax Reform Back Story

A Message From NAW

As you know, NAW has long been involved in the fight for comprehensive tax reform, with particular focus on leveling the playing field between industries – including wholesale distribution – that have historically paid high effective tax rates and those industries that have enjoyed single digit effective rates – or even secured tax refunds.

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What to Do When a Client Breaks Up With You

From Entrepreneur

These days, customer relationships have the life span of a Hollywood marriage, or, worse, a series of one-night stands. Here's how to learn from the breakup. READ MORE