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You've Lost Your Biggest Account – Now What?

From the Profit-Tips Channel

Everyone eventually faces the loss of a significant account. Sometimes it’s one that represents such a large share of business, that “normal” operations are no longer possible. How you handle the situation will determine whether it’s an unpleasant blip, or a near death emergency. This video shows what to do to keep your ship from afloat when the inevitable happens. Watch the video.

The less glamorous side of strategy

From MultiBriefs: Exclusive

Operational excellence is essential for success in any business. Yet it does not get the attention strategy does, even though we all know it is critical. READ MORE

5 Characteristics of a Culture That Develops and Executes Breakthrough Ideas

From Entrepreneur

Innovation happens by design. Build it in to your company, and it will show through in your results and relationships with customers. READ MORE

How To Raise Your Small Business’s Prices Without Getting Burned

From Fast Company

These five steps can help you say goodbye to low-value clients and get more out of those that will really help you grow. READ MORE

4 Ways to Build an Innovative Team

From Harvard Business Review

Most great innovators are nothing like the stereotype of a mercurial genius. Managers can help the teams they lead become more innovative by doing four things: First, hire for mission. If people care about the problems you’re solving, they’ll come up with better solutions. Second, promote psychological safety, so people can speak their minds. Third, foster diversity. Research has consistently shown that the most-creative teams are diverse. And finally, value teamwork. While the stereotype of a great innovator may be a lone inventor, the reality is that none of us can come up with great solutions — and implement them — alone. READ MORE

Profit-Driven Customer Service

From the Profit-Tips channel

There’s a strategy that sets apart the companies with astronomical profit rates from everyone else. These amazing companies have profit rates not double, but six to eight times those of their competitors! They all utilize the same strategy for driving the highest-possible profit rates, the greatest cash-flow, and the fastest growth. In this video, I’ll share the strategy, and how you can get started implementing it. Watch the video.

Customer Service – How Companies Get It So Wrong

From the Profit-Tips channel

Mathematically, half of all companies have below-average customer service. There’s a fifty-fifty chance yours is one of them. Here’s why most companies don’t do so well with this, and what can be done to get to the top of the heap. Watch the 4-minute video.

The Customer Benefits Budget: Engineering Customer Relationships

From the Profit-Tips channel

Check out my new 4-minute video: The Customer Benefits Budget: Engineering Customer Relationships.

Accounts That Eat Your Lunch

From the Profit-Tips channel

Check out my new 6-minute video: Accounts That Eat Your Lunch.

How to Make (a Lot) More Money: Profit-Driven Business Strategy

From the Profit-Tips channel

Check out my new 5-minute video: How to Make (a Lot) More Money: Profit-Driven Business Strategy.

How Does Your Culture Serve You?

From Jamie Notter

I was talking the other day to a leader in an organization whose culture was fairly traditionally “hierarchical.” There was a clear hierarchy there, and people had it on their radar that you shouldn’t do things or say things unless someone above you in the chain either knew about it or had approved it. This also left the culture somewhat “guarded,” as people were often unsure what they could say, so they simply chose not to say much. READ MORE

Mix & Balance: How to Get Big Profit Gains

From the Profit-Tips channel

Check out my new 5-minute video: Mix & Balance: How to Get Big Profit Gains.

Earnest Machine to Sponsor 2018 Fastener Fair USA in Cleveland

Earnest Machine will celebrate its 70th anniversary by sponsoring the inaugural Fastener Fair USA, which will take place April 11 and 12, 2018, at the Huntington Convention Center in Cleveland, OH.

Fastener Fair USA is the premier industry event that brings together manufacturers, distributors, suppliers and end users in this fastener and joining technology exhibition. The show offers a first-hand look at the latest solutions and technology available in the marketplace, as well as networking and top-notch educational programs developed and delivered by industry experts.

Read More

4 Steps to Writing Content That Converts

From Entrepreneur

Hook them, engage them and tell them what you want them to do. READ MORE

Top CEOs Say These Are the 8 Habits You Need to Ditch If You Want to Be Successful


If you want the fame, big paychecks and respect, cut these mistakes from your repertoire. READ MORE

Three Better Ways To Network In 2018

From Fast Company

Because “let’s grab a coffee” isn’t the most creative–or scalable–tactic out there. READ MORE

You Call It Digital Transformation; I Call It Culture Change

From Jamie Notter

I’m not in the digital transformation business, though I know many consultants and client organizations who are in the middle of it. And Maddie, of course, is a digital strategist, so I’ve got an inside track to someone who knows the business and has done the work. Maybe that gives me just enough information to be dangerous, but I have to say, I get the feeling that the people who are deeply immersed in digital transformation seem to be missing something hugely important READ MORE

The Myth of Generation Z

From Jamie Notter

I see a lot written these days about this mysterious new generation that follows the Millennials, often called Generation Z. Yes, just when you thought you had figured out the “kids these days,” now you have to start all over again with a whole new generation! READ MORE

Conflict Minerals: Tackling Your Next Form SD

A Message From Elm Sustainability Partners

With regard to the calendar year 2017 conflict minerals filings, there is still no change from the previous year.  All issuers subject to the disclosure should continue their RCOI, due diligence and Form CD/Conflict Minerals Report processes as in the past.  For more information, tune into for a webinar on February 7.

The Down-Side of Efficiency

From Jamie Notter

I had two remarkably similar conversations last week with two organizations that could not be more different from each other. One was a large, global corporation, and the other was a small nonprofit, but they were both struggling with the same issue: not enough time. READ MORE